Scribendi.com 1.6/5

Scribendi.com review screen
Contact informationhttps://www.scribendi.com/

TOLL free: +1 (519) 351-1626

Quality

1.3

Price

1.7

Delivery

1.7

Support

1.5

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Table of Contents

Scribendi.com is a Canadian-based editing and proofreading service that has been in business since 1997. We have had several users provide comments and feedback about this company to us and have decided to do a full Scribendi review, using the same factors for all writing services – the website content, Scribendi customer reviews that have been submitted to us and posted on the web, samples (if available), the responsiveness of customer support, pricing and any Scribendi promo codes for discounts, other benefits, researching the company online in search of legal issues, and, finally, our experience of reviewing an edited work that we secured for quality and completion. This Scribendi.com review is our summary. Keep reading to learn if this is a reliable service that can be trusted to deliver their services as promised.

Services and Features Available

Scribendi edits and proofreads only English documents. It lists as its services help for ESL students, authors’ manuscripts (plus a query package), business and corporate materials (materials, reports, websites, blogs, etc.), and personal documents (resumes, letters, etc.).
On its website, the company has “case studies” of editing services it has provided to corporations and authors. There are no examples of editing and proofreading for students, and this is a concern.

For the record, because this is not a writing service, they don’t provide long-form writing.  However, they will edit a variety of documents. This includes thesis and dissertation editing as well as other high-level academic document proofreading.

Pricing System and Discounts

There is a method for calculating Scribendi prices on the site, by entering the information relative to the document and the deadline urgency. We obtained a 2000-word essay that had been edited by the Scribendi staff. We also discovered that prices depend on the amount of time given to editors and proofreaders to complete the requested work. Prices ranged from $117.93 to $59.97 respectively. When compared to other writing services that offer editing and proofreading, this is high. However, this alone did not bother us. We expect a service that specializes in a niche like this to charge more money for their expertise.

There are no Scribendi.com discounts for the services they provide. And, after speaking with customer support, we learned that no customer should ever look for any type of Scribendi coupon code. Their prices are firm and permanent.

Scribendi accepts all standard payment methods. This includes PayPal, debit or credit cards, and specific payment methods for customers in China. We believe these payment options are safe and use the standard SSL technology implemented by other eCommerce businesses.

Writers Expertise and Delivery

From all of the Scribendi reviews we read, there has never been a problem with delivery. There have been issues with quality in some instances. ESL students who have used the services state that, after submitting an edited piece of writing to an instructor, there were still grammatical and composition errors pointed out. This is troubling as these students may not know if those mistakes exist until they receive a poor grade, or have their paper rejected.

The essay we received was intentionally written with multiple mistakes. The original writer inserted a number of errors in sentence structure, word usage, and paragraphing. What we received back was mediocre at best. The editor did not pick up on the paragraphing errors (no topic sentences, no transitions, etc.). And there were very few suggestions for improving our writing as the company states an editor will supply. We were disappointed overall.

Keep in mind that a professional editing and proofreading service should do more than check for spelling and grammatical errors. They should be ensuring that structure and format or correct. Further, they should make edits to ensure that the writers' ideas are clear and cogent.

Despite the Scribendi testimonials that are posted on the company website, we do have concerns about the quality of work. It may depend on the individual editor that is assigned, and there is not a specific process for getting revisions. Nonetheless, we can certainly say that Scribendi is legit.

Additional Benefits

Customers should not look for additional benefits. There are a number of ways to contact the company with questions or issues – email, chat, phone, and a contact form. When we called and asked questions, we were told to read through the FAQ section and then call back if we still had questions – this is not appropriate.

We did find some additional content that was interesting. A section called articles and advice is the company’s blog. There is also a word count tool for students to use. We also found case studies and customer reviews. The company clearly has a large customer base in China. There is an entire section dedicated only to Chinese students.

Finally, we took some time to read the policy documents that we found on the site. We paid the most attention to the privacy policy. This document is detailed and easy to read. Unfortunately, it didn’t mention GDPR regulations, or any other state or region specific privacy laws.

Conclusion

For the price and the quality, if you need editing and proofreading services, there are many other companies that do a better job at a lower price. Further, many students may find they get better results by combining writing with editing and proofreading services. Our overall Scribendi.com rating is “Fair.”

Scribendi ratings infographics by Essay Guard

Quality

1

Price

2

Delivery

3

Support

3

Julian: "Poor quality("

"I cannot say that was an overall bad experience. My order was complete on time and there were even more pages and references than I asked for. No complaints about support service either. But I`ve got a lot of questions to their quality control. Because the quality of my paper was really poor. It seems it was written by a school kid, with lots of grammar mistakes and typos. There were some troubles with factchecking too. Not sure if I`ll ever order from them again since quality is the most important factor, right? And they failed it."

Quality

1

Price

1

Delivery

1

Support

1

Badr Asiri: "beware, complicated, annying, process after sales service"

"beware, complicated, annying, process to get your document revised. and Leia and Helen in LiveChat made it worse."

Quality

1

Price

1

Delivery

1

Support

1

Kristi O.: "bad quality average service"

"meh. no positive comments from me. really poor quality"

Quality

1

Price

3

Delivery

1

Support

2

Clementine: "Extremely bad service."

"Absolutely disappointed. My order number is 624486. The quaility of editing is very poor, also the customer service. I am not satisfied with the level of change, the editor doesn’t know the requirements of dissertation, so she/he doesn’t know how to correct the tense and her/his edited version has even made some meaning wrong and more vague. If you provide the service of dissertation, you should know the basic requirements of the tense: abstract, main body and conclusion may have some differences. But, your editor commented that she/he is not sure, so why I ask help from you if you don’t know? The edited version has made all the tense uniform and made more mistakes, I must re-correct the mistakes of tense you made. It’s a waste of both time and money. What’s more, the level of writing has never been improved at all. The editing just checked tiny grammar but never enhanced the total level. And I requested for re-editing or full refund twice when I just received the draft, but the terrible customer service firstly replied that let me wait, couple of hours later replied that it meets their Quality and totally ignored the issues I put forward. Never,never use SCRIBENDI, who provides the service of dissertation check but they even don’t know the basic requirements of dissertation such as the tense."

Quality

3

Price

3

Delivery

4

Support

3

Kendrcik: "Okay but too simple"

"I received the order within the scheduled timeframe. Yet, I would like to see more academic writing. I appreciate that I can read this to a child and they will grasp at least a part of it, but I'm going to present it to a professor. "

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