Varsitytutors.com 1.9/5

Varsitytutors.com review screen
Contact informationhttps://www.varsitytutors.com

TOLL free: +8008302603

Quality

2

Price

1.9

Delivery

1.7

Support

1.9

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Table of Contents

Varsity Tutors is an American-based tutoring service based in St. Louis MO that serves only students in the U.S. It was founded in 2007 and is one of the older, more established tutoring services. 

Originally only an in-home tutoring service was provided in the St. Louis metropolitan area, but it now maintains a skeleton office in many major cities in the U.S. Now that it is also on the web, it has expanded its services to online tutoring as well, in order to widen its customer base.

 This Varsitytutors.com review is the result of our thorough study of the company’s website, Varsitytutor customer reviews that we found on the web, on-site Varsity Tutors testimonials, and our own contact with the company. In all we were looking for:

  • Range of tutoring services
  • Educational and other qualifications of tutors and how they are assigned to students
  • Reliable and trusted appointment keeping on the part of tutors, based upon customer reviews that we found out on the web or that were submitted to us
  • Customer satisfaction with the services they have received
  • A customer service department that is responsive
  • Pricing and any discounts or other benefits

The following is a summary of what we found.

SERVICES AND FEATURES AVAILABLE

VarsityTutors has evolved over the years and, given newer technology, now offers all of the following services:

  • In-home tutoring in most major cities in the U.S. It has local offices, and students or parents can contact the local office to arrange for tutoring services. These services are in-home, face-to-face or in the form of “meet-ups” at neutral locations.
  • Online tutoring, via video conferencing software, available on any device. Again, this is “face-to-face.” There is a toll-free number on the website for students or parents to arrange for the services, no matter where they may reside geographically.
  • Test prep for college-bound students (SAT, ACT) and for students applying to graduate programs (LSAT, GRE, SSAT, Millers Analogy, etc.). 
  • Assistance with college and graduate school admissions essays and personal statements
  • 24/7 “emergency” help, if a student needs immediate help with any type of assignment.
  • Some free resources on the Varsity Tutors website, such as flashcards and practice tests.

The process is simple. Once a student or parent contacts the company, a suitable tutor is assigned, and the student works directly with that tutor for a designated number of sessions or hours. Payment is made to the company, which then takes a commission and makes payment to the tutor. 

One good feature of this company is that it requires tutors to summarize exactly what they did during each session – they will not be paid until this is done, and it is a good quality control measure. This helps to promote the service as reliable and trusted.

PRICING SYSTEM AND DISCOUNTS

Varsitytutors prices are not published on the site. Instead, a student or parent must request the type of tutoring needed, and prices will then be emailed to them. When we placed a request, at the high school level, we were quoted $30 per hour. Obviously, we did not follow through on that request, but at least it gave us an idea of pricing. There are no discounts or Varsity Tutors promo codes offered. 

For the 24/7 emergency services, another pricing applies. 

Payment can be made via any major bank card or PayPal. Customers can feel safe that their financial information is secured through the payment processing system in place. 

SECURITY LEVEL

There do not appear to be issues with security. From all of the Varsitytutors reviews we have read, no one raised the issue of either personal or financial information being compromised. 

WRITER EXPERTISE AND DELIVERY

These are rather moot points, given that tutors do not actually provide written products to their students, and given that there are no deliveries made, this factor is not important.

As far as the quality of tutors is concerned, the company does publicize profiles of their tutors, and they range from college students (who obviously tutor elementary through high school students) to individuals with graduate degrees. One disappointing item here: the company advertises that its tutors come from such schools as Harvard, Yale, and Stanford. When we reviewed tutor profiles, we could not find one from those institutions. This exaggeration reduces credibility and is not necessary. 

What matters is how customers feel about the tutoring services they receive. There is lots of customer feedback on VarsityTutors.com out on the web. And it is mixed. It looks like when there is a great match between tutor and student, everyone is happy. If the match is poor, and the student and tutor do not “click,” then feedback is not so great.

There is a method in place to request a different tutor if the initial one is not a good “match.” This takes a while to accomplish, but the customer service department is responsive to such requests. 

If an emergency should occur with the assigned tutor, the company does assign a different tutor pretty quickly.

ADDITIONAL BENEFITS

We did not find any additional benefits to speak of. There are no discounts, even for loyal customers. The one possible benefit is the few free resources that are offered on the site.

CONCLUSION

We have mixed feelings about this company. VarsityTutors reviews on the web are mixed. We do not like the fact that they exaggerate the credentials of their tutors. We do like that fact, though, that every session must be summarized so that tutors are held accountable for what they have accomplished with their students. As we completed our Varsity Tutors review, our feelings were a bit mixed too. Overall, our Varsitytutors.com rating is 3.5 on our 5-point scale. Students will get the services they sign up for.

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Price

1

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Elise Holder: "Waste of money!!!"

"I am a college junior and I take several upper level engineering classes that are known for failing students. I've gone through 5 tutors without even having one session with any of them. The reason is because, despite listing my class and materials with it, tutors just see another way to get easy money and don't look at the material until the day of. By then they back out saying they don't know how to teach it, wasting my time and money. This isn't so much a problem with the platform so much as it is a problem with the tutors on VT - they don't read. It's a shame I can't refund the hours I bought."

Quality

2

Price

1

Delivery

1

Support

1

Ann: "Too expensive"

"when it was time to have our session for the first time the tutor complained that he wanted more money because there were two kids. At 12:00 the tutor and I had an in depth conversation about the goals and game plan for both kids. Then when it cam time to have our session he became infuriated that I paid $80.00 and he was only paid $13.00 and called it Mc Donald's pay!"

Quality

1

Price

1

Delivery

1

Support

1

Chloe: "I find nothing good "

"Have not been able to get me a tutor for one of the two nights I requested, the second night the first tutor was scheduled for 5 didn’t show and when texted said they can’t do that time they scheduled another tutor who didn’t show up twice even though I got a text message stating my session begins in 52 minutes. Someone was supposed to contact the tutor and get back to me and never did, I have been asking for a refund for my first half of the payment and the only thing I get in a timely fashion is a call asking for the second payment. I find nothing good about varsity tutors and would never recommend them"

Quality

2

Price

2

Delivery

2

Support

2

Daniel: "I will spend 2 hours trying to"

"I will spend 2 hours trying to find a tutor through instant tutoring and when I finally find one they don't know how to do any of the problems. I have met with two different tutors in person and they were both incompetent."

Quality

4

Price

3

Delivery

3

Support

2

David: "review"

"the tutors were good but they should find a way to make it more fun or exciting. the network connection was always horrible and wasted the limited time even when i had perfect wifi connection"

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