Varsity Tutors is an American-based tutoring service based in St. Louis MO that serves only students in the U.S. It was founded in 2007 and is one of the older, more established tutoring services.
Originally only an in-home tutoring service was provided in the St. Louis metropolitan area, but it now maintains a skeleton office in many major cities in the U.S. Now that it is also on the web, it has expanded its services to online tutoring as well, in order to widen its customer base.
This Varsitytutors.com review is the result of our thorough study of the company’s website, Varsitytutor customer reviews that we found on the web, on-site Varsity Tutors testimonials, and our own contact with the company. In all we were looking for:
The following is a summary of what we found.
SERVICES AND FEATURES AVAILABLE
VarsityTutors has evolved over the years and, given newer technology, now offers all of the following services:
The process is simple. Once a student or parent contacts the company, a suitable tutor is assigned, and the student works directly with that tutor for a designated number of sessions or hours. Payment is made to the company, which then takes a commission and makes payment to the tutor.
One good feature of this company is that it requires tutors to summarize exactly what they did during each session – they will not be paid until this is done, and it is a good quality control measure. This helps to promote the service as reliable and trusted.
PRICING SYSTEM AND DISCOUNTS
Varsitytutors prices are not published on the site. Instead, a student or parent must request the type of tutoring needed, and prices will then be emailed to them. When we placed a request, at the high school level, we were quoted $30 per hour. Obviously, we did not follow through on that request, but at least it gave us an idea of pricing. There are no discounts or Varsity Tutors promo codes offered.
For the 24/7 emergency services, another pricing applies.
Payment can be made via any major bank card or PayPal. Customers can feel safe that their financial information is secured through the payment processing system in place.
There do not appear to be issues with security. From all of the Varsitytutors reviews we have read, no one raised the issue of either personal or financial information being compromised.
WRITER EXPERTISE AND DELIVERY
These are rather moot points, given that tutors do not actually provide written products to their students, and given that there are no deliveries made, this factor is not important.
As far as the quality of tutors is concerned, the company does publicize profiles of their tutors, and they range from college students (who obviously tutor elementary through high school students) to individuals with graduate degrees. One disappointing item here: the company advertises that its tutors come from such schools as Harvard, Yale, and Stanford. When we reviewed tutor profiles, we could not find one from those institutions. This exaggeration reduces credibility and is not necessary.
What matters is how customers feel about the tutoring services they receive. There is lots of customer feedback on VarsityTutors.com out on the web. And it is mixed. It looks like when there is a great match between tutor and student, everyone is happy. If the match is poor, and the student and tutor do not “click,” then feedback is not so great.
There is a method in place to request a different tutor if the initial one is not a good “match.” This takes a while to accomplish, but the customer service department is responsive to such requests.
If an emergency should occur with the assigned tutor, the company does assign a different tutor pretty quickly.
We did not find any additional benefits to speak of. There are no discounts, even for loyal customers. The one possible benefit is the few free resources that are offered on the site.
We have mixed feelings about this company. VarsityTutors reviews on the web are mixed. We do not like the fact that they exaggerate the credentials of their tutors. We do like that fact, though, that every session must be summarized so that tutors are held accountable for what they have accomplished with their students. As we completed our Varsity Tutors review, our feelings were a bit mixed too. Overall, our Varsitytutors.com rating is 3.5 on our 5-point scale. Students will get the services they sign up for.